If a patient needs to change their sign in or personal details on the App, this can be done by contacting their GP directly.
This to ensure no-one is trying to access their account on their behalf, and also ensures that their medical record match the new details.
If the GP agrees to the change in details (in accordance with their own ID verification policies), then please follow these instructions within the PatientPack admin portal:
1. Click Patients
2. Find the patient or search for them in the Search users box
3. Click View
4. Edit the applicable information in the form
5. Click Update User