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How to: Approve a child linked account

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A linked account allows a parent or guardian to view their children's records and book appointments for their children, without having to set up another account.

Important:

  • The child must be under 16 or the child-age limit set by the practice.
  • The parent or guardian will need to login to their own account to complete the form to request access
  • The request is sent to the PatientPack admin portal and processed by the GP practice as below

Process for a GP to set-up and approve a child linkage request:

  1. Click Linked Accounts.
  2. Click Pending to see patients who are waiting to be approved.
  3. Click Approve/Reject next to the patient you want to approve.
  4. Enter the child’s NHS number with no spaces (or EMIS number for EMIS practices).
  5. Click Approve
Note:

At this  stage ensure you check the medical records of both accounts before approving. It is your responsibility to ensure both accounts are suitable for linking.

Once approved you can:

  • Click Edit and change the access so parents/guardians can view certain aspects of their child's account (defaults to Appointments and Medication)

Screenshot_2019-02-12_at_10.30.45.png

  • Click Unlink to unlink the account
Note:

If you choose patients can also link accounts with a spouse, or someone they care for. Information can be found here: Adult linked accounts 


Articles in this section

  • Troubleshooting: GP practice NHS login guidance
  • How to: Create a classic login patient account [discontinued process]
  • How to: Approve pending patients and export list (if needed)
  • Information: Using EMIS & SystmOne to generate a Linkage Key for NHS login
  • How to: Set-up adult linked accounts
  • Troubleshooting: Typical errors when approving patients
  • How to: Approve a Classic login patient full access request [discontinued process]
  • How to: Approve a child linked account
  • How to: Change patient sign in details
  • How to: Restrict patient access
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